Clear-Com has announced the introduction of the Gen-IC Cloud Intercom, a new platform designed to integrate on-premise hardware with virtual intercom clients, and it will be highlighted at the upcoming 2024 ISE Show in Spain at the Barcelona Fira Gran Via at booth 5H620.
The scalable Gen-IC Cloud Intercom allows end-users to ramp up multiple virtual clients as needed, with the capability of integrating with Clear-Com hardware infrastructure over LAN, WAN, and the internet.
Further, an application has been developed that can be deployed on selectable regional targets to help minimize the latency inherent when going virtual by giving administrators the ability to deploy Gen-IC Cloud Intercom closest to where teams are doing work. Moreover, Gen-IC Cloud Intercom instances from around the world can be linked, producing an enhanced communication and collaboration tool for mission-critical productions.
Product Manager Kari Eythorsson: “Gen-IC Cloud Intercom and SkyPort are the result of extensive development by our engineering teams and customer testing. Virtual intercom systems offer unique challenges, and we know our customers expect a reliable and well-designed solution from us. We are proud to bring this partner-serviced solution to market and are excited by the possibilities of what we can do in the virtual space moving forward.”
During field trials, users reported quality results, with Antonio Barbosa, an engineer at TV Globo who worked with his team test the product stating, “TV Globo’s test experience with Gen-IC Cloud Intercom was extraordinary. The system showcased seamless communication and exceptional audio quality, even in high data traffic event scenarios.”
The system is designed for ease of use and utilizes Clear-Com’s virtual clients, Agent-IC mobile app and Station-IC virtual desktop client. Connections from the virtual clients to hardware ecosystems is achieved through the existing range of Clear-Com LQ Series of IP Interfaces, with no dedicated interfacing requirements.
The Clear-Com SkyPort provides Workspace Management for Partners, making it easy to manage many different customer sites and events in one online application. Through SkyPort, Partners can authorize local administrators to manage events and put the control in the users’ hands while still utilizing Clear-Com’s support capabilities provided via their partner network.
