Symetrix has announced that AV-Ops Center, a new remote monitoring and management tool that receives telemetry from system components and provides real-time metrics via a browser-based dashboard as well as send commands to devices to optimize performance or troubleshoot, has successfully completed beta testing and is available in general release for professional AV users.
“After extensive testing and lots of feedback we are confident that AV-Ops Center will meet and exceed expectations for performance, reliability, and value,” says Benjamin Olswang, vice president of engineering at Symetrix. “All of AV-Ops Center’s existing functionality will be provided without additional fees by Symetrix to anyone using our Composer-based processors and controllers. We are developing a premium tier that will expand its applications for advanced users, but the current offering will support plenty of use cases as is.”
Authorized technicians can review system performance and assign resources based on real-time data. Push notifications and integrations with messaging platforms such as Microsoft Teams, Slack, and Google Chat are intended to help technicians open and close tickets faster, as well as lower costs.
“We know that every integrator can benefit from recurring revenue streams,” said Tylene Hawley, vice president of sales and marketing. “We are excited to offer this tightly integrated SaaS service with our legendary hardware to help our customers grow their business and increase profitability.”
“Our goal was to combine the best cloud-based infrastructure with Symetrix’s deep expertise in networked audio,” concludes Mark Graham, owner and CEO. “We’re giving customers a turn-key solution they can adopt without heavy investments in time and training.”
Go here for more information on the new AV-Ops Center.
