Mission Laser, which offers interactive laser tag gaming experiences in Richmond, VA and Charlotte, NC, utilizes Clear-Com DX210 Digital Wireless systems as the key component in its communications with staff and customers at its arenas.
“I was looking for ways to help my team become more efficient, and my first step was to address our communications system both inside and outside of the arena,” says Trip Roberts, director of operations and sales for Mission Laser. “I worked with Clear-Com systems before when I was managing a Laser Quest facility, so when it came time to purchase a comms system for Mission Laser, the choice was clear.”
The DX210 system includes two-channel communication base station working with lightweight WH220 wireless headsets and replaces the walkie-talkies that were previously used, offering the option of a single or dual-channel intercom system. The DX210 can also run in ISO intercom mode of operation so communications can be routed directly to the facility’s indoor and outdoor loudspeakers.
“The walkie-talkies created many frustrating challenges since it was a single-channel system where only one person could speak at a time,” Trip notes. “They were, of course, the more affordable choice, but they had such a limited range and lots of clarity and interference issues. Dedicated comms is really the way to go for this type of environment.
“Being able to communicate in a more controlled and coherent way also takes away a fair amount of stress for our crew, improving overall productivity and fun on the job,” he continues. After their shifts, each team member can hang up their headsets, set the batteries on chargers, and the equipment is all set for the next shift to start.
“If I’m working in front of the house, I can easily troubleshoot any issues with my team without having to physically go to them,” Trip concludes. “Precise communications are an essential component of our day-to-day business running smoothly. The Clear-Com technology gives our busy staff the freedom and flexibility they need to manage the games, gather customer groups, work more efficiently, and ultimately offer better customer service. We couldn’t be doing what we’re doing so well without this Clear-Com technology.”
