Rational Acoustics has announced the addition of Jake Bedard in the role of application support specialist as well as the appointment of Dan Whalen to the newly created position of digital content creator.
Bedard will be the primary point of contact for customers seeking technical expertise and support in the use of Rational Acoustics products. He will assist users via email, phone, and web channels implementing and troubleshooting Smaart software in addition to contributing to the ongoing creation and maintenance of the online Smaart support knowledge base. He will also provide input on customer issues, needs and preferences as they relate to product development and improvement.
Bedard offers a background in customer service, most recently at Whole Foods, and holds a BA in English and an AA in Jazz Studies from Rhode Island College. He also teaches guitar and is the lead guitarist for several heavy metal bands including Vantablack, Vesta in Ruin and Abyssius.
Meanwhile, Whalen comes to Rational with a BA and a Master’s degree in Communication from the University of Connecticut, where he was also the audio engineer for the UConn Marching Band. Previously he served as a multimedia communications designer for the Mohegan Sun Casino and a freelance multimedia designer. As digital content creator, he’s responsible for creating video and multimedia content across multiple communications channels in support of Rational Acoustics educational, technical support and marketing initiatives.
“We are thrilled at the addition of Jake and Dan to the Rational team” says Karen Anderson, Rational Acoustics CEO. “They bring not only strong skillsets and experience, but also great energy and enthusiasm to their new roles in helping to enhance the Rational customer experience.”
