NSCA has announced the winners of the 2020 Excellence in Business awards, honoring six integration firms in their efforts to adapt to the changing AV systems industry.
“Each year we learn of more integrators that are creating and using innovative and creative strategies to transform their business,” says Mike Abernathy, director of business resources, NSCA. “The business of systems integration is moving and changing at a fast past. These are great examples how leaders need to continue to pivot in order to transform and grow their firms.”
- AV Solutions (Baton Rouge, LA) in the Customer Experience category. The company already enjoyed a 95 percent customer satisfaction rating but it recently launched a strategy to sustain that status by implementing three key processes designed to keep the business and customer-facing employees aligned on constantly improving client experiences.
- Hillman AV ( Regina, Saskatchewan, Canada) in the Talent Development category. To improve employee retention and align with the company’s overall goals, the company launched a unique, apprenticeship-style field technician training program with built-in milestones. While the program benefits individuals’ career development, the company has also seen it foster a team-oriented environment.
- CEC (Communications Engineering Company, Cedar Rapids, IA) in the Differentiating Strategies category. The company restructured its sales organization to better serve the needs of a refined list of customers that meet its ideal customer profile. Meanwhile, CEC is in the midst of launching its Managed Systems Program, which offers integration solutions as a CEC service with built-in refresh cycles.
- HB Communications (North Haven, CT) in the Employee Engagement category. The company took an honest look at its culture and recognized areas where improvement was needed if it truly wanted to retain great employees and attract talent to bring the organization to the next level. Led by a new HR director, the integration firm implemented several changes and, importantly, measured the results.
- CTSI (Corbett Technology Solutions, Chantilly, VA) in the Business Performance category. The company has implemented subscription services with customers subscribing to technology for a monthly fee in an Experience-as-a-service (XaaS) model.
- Constant Technologies (North Kingstown, RI) in the Strategic Transformation category. The company has established itself as a provider of integrated solutions for mission-critical, 24/7 operations centers, and has transformed its business model to address the needs of a growing client list that extends far beyond operation centers.
Award winners will be recognized at NSCA’s 22nd annual Business & Leadership Conference on Feb. 26-28, 2020 in Irving, TX. Representatives from each company will discuss their strategies during a panel discussion.