NSCA has announced the winners of the 2023 Excellence in Business Awards that honor integrators in their successful efforts to adapt to the constantly changing industry while improving business. Winners in six categories include:
Business Performance: Branch AV, Nepean, ON
Customer Experience: PIVIUM, Phoenix, AZ
Differentiating Strategies: Basepoint Building Automations, Des Moines, IA
Employee Engagement: Vitel Communications, Amarillo, TX
Strategic Transformation: Pavion, Chantilly, VA
Talent Development: Radiant Technology Group, Lewis Center, OH
“Year after year, we’re continually amazed by the innovative ways our members develop new relationships, create new business, and keep up with a changing industry,” says NSCA executive director Tom LeBlanc. “This year is no exception. These companies set the bar high for integrators that are working to improve their businesses.”
To create a more seamless interaction between software platforms and create business efficiencies, Branch AV developed software integration solutions and created a cloud-based dashboard that allows each department to view objectives and real-time progress toward meeting them.
PIVIUM redefined its client experience team to better serve clientele, helping to position the company for growth in the healthcare market and beyond. To further improve the customer experience, PIVIUM also expanded its proAV division so it’s prepared to tackle projects and service requests outside its legacy business. The PIVIUM Partner Portal, also implemented in 2022, improves communication with service partners to ensure timely, successful delivery of client requests.
Basepoint Building Automations recently renamed and rebranded its organization while undergoing a transformation in terms of people, process, mindset, and action. The company incorporated EOS (the Entrepreneurial Operating System) as the foundation of change, which helped define core values, accountability, and structure to build from. These changes have also improved the company’s efforts to continuously improve, recruit talent, retain and grow customer relationships, and achieve marked growth.
Vitel Communications successfully implemented processes and procedures that mirror its core values. Through the creation of internal teams, employees are empowered to build, develop, and manage their teams independently to allow for focused team building, increased comradery, and overall team growth.
Pavion wanted to rise to a new level of breadth and depth when it came to services. Customer demand was increasing for diversified yet tightly integrated offerings across and within business units. This aligned with Pavion’s transformation from a Mid-Atlantic systems integrator to a global systems integration provider operating across 22 countries and 40-plus U.S. locations. At the same time, the company enhanced the customer experience; generated revenue growth and geo expansion; launched new HRIS, CRM, and financial reporting tools; and harmonized benefits and compensation plans.
Radiant Technology Group created a new hiring mindset to support innovation and continued success. A client request to drive uptime for digital signage in a mission-critical environment spurred the creation of a development and innovation team, which combines developers and creative resources. Instead of designing and building each system to meet the requirements of clients—and making technical staff available after problems are reported—the team wanted to be proactive by building not only systems, but also enterprise ecosystems. As a result, Radiant Technology began hiring team members with IT backgrounds who could also support AV applications. This has enabled the company to adapt to changing client expectations and quickly pivot to expand services when needs arise.
The Excellence in Business award winners will be recognized at NSCA’s 25th annual Business & Leadership Conference (BLC) on February 28 to March 2, 2023 in Irving, TX.
