A new report entitled “Anatomy of a Successful MSP,” released by the NSCA and PSA, is intended to provide integration companies with insights into building a profitable service business by deconstructing how some integration companies achieve elusive success.

The research isn’t designed to make a case for why integrators should target service business; instead, it unveils a blueprint for MSP success that other integration companies can follow. The report is based on a survey of integration companies with demonstrated success in growing their service business, identifies common trends:

— Types of third-party providers they leveraged to get service business off the ground
— Financial investments involved with committing to and launching service programs
— Employee investments
— Financial impact on companies

“Many integration companies understand the value in shifting to a more service-oriented revenue model, but they’re still slow to make the transition,” says NSCA Executive Director Tom LeBlanc. “It’s a big change. Companies want to proceed carefully and strategically. This can be difficult because, in the integration market, there are so few blueprints of successful service providers to follow.”

“It’s a non-traditional research piece based on a small but focused survey,” adds Candice Aragon, vice president of marketing & events for PSA and USAV. “Both NSCA and PSA identified lists of relatively successful service providers and asked them to share perspectives that might help integration companies that aren’t as far along in their transition to managed services success.”

NSCA members can download “Anatomy of a Successful MSP” here, and PSA members can download it here.

NSCA
PSA