Italian Speaker Imports (I.S.I. / FBT USA) has announced its move to a larger location in Wappingers Falls, New York. John Krupa, president and owner of the company recently purchased the building in response to growing orders, inventory and staff, citing a desire to provide an even stronger customer experience as a driver for the change. I.S.I. is the exclusive distributor of FBT, JTS and Bespeco.
ISI’s new building, located at 72 Airport Drive, Wappingers Falls, New York, was an ideal choice according to Krupa. In addition to providing his staff with more room for working and inventory the purchase has also provided the flexibility needed to design office and warehouse spaces to his specifications, maximizing both efficiency and delivery.
“We’ve been lucky enough to keep growing exponentially year over year,” says Krupa. “Everyone who works with us knows that our goal, across the board, is to provide exceptional products, service and delivery to our clients. Our new building provides nearly double the square footage over our previous warehouse space and is close to the trucking companies we utilize, which means our customers get more of what they need, faster than ever now.”
Mike Brown, president of M&M Productions has gone on the record to sing ISI’s dedication to that customer service before.
“I tell people all the time,” says Brown. “Anybody can go buy audio visual equipment and do a show for you. The difference between one company and another is the people ‘in’ that company, and the customer service they’ll provide to you. M & M Productions USA is all about quality and service. We love dealing with everyone at Italian Speaker Imports because they have the same philosophy we do… You can have the best speaker product in the world, but you’ve got to have the people to sell it, support it and stand by the product – At Italian Speaker Imports, they do.”