By Nigel Redmon • December 8, 2011 Richard Fleming, new application and support manager at XTA Richard Fleming has been promoted to the role of application and support manager at XTA Electronics. With more than 20 years experience in research and development, the last six at XTA, Fleming brings a wealth experience to the position. He has also worked with Klark Teknik and Laney/HH Amplification. Fleming has had a very proactive role within the R&D department at XTA, demonstrating equipment and helping customers with technical issues, something that he will be doing even more of in his new position. “I believe the best way to really appreciate what the working environment is like for both our equipment and the people who use it is to be there at the sharp end with them,” Fleming says.“I attend a lot of trade shows and at pretty much every one I’m first in and last out. “It’s also very important to have a hands-on, technical approach to customer support and with that in mind I try to visit our customers whenever possible to answer any questions meaning that users can get the most out of our products. At the same time I can get face-to-face user feedback on what product enhancements may be desired and any additional features that users would like to see.” “We’ve always been passionate about supporting our customers, making sure we give them exactly what they need,” adds Group sales and marketing director Bill Woods. “Richard knows our products inside out and his new role means that we’re once again out there in the field on a regular basis, which is good for us and the engineers that use XTA and MC2 products.” XTA Electronics Comments Have something to say about this PSW content? Leave a comment! Cancel reply Scroll past the ”Post Comment” button below to view any existing comments. Your email address will not be published. Required fields are marked *Comment Name * Email * Website This site uses Akismet to reduce spam. Learn how your comment data is processed. Tagged with: Management Manufacturer Personnel Poll XTA · all topics Subscribe to Live Sound International Subscribe to Live Sound International magazine. Stay up-to-date, get the latest pro audio news, products and resources each month with Live Sound.