Solving Problems: Customer Service Equals Customer Retention
It’s not about taking orders; it’s about solving problems. And when a problem does come up, the quicker you can respond and deal with it, the better.
November 6, 2020
It’s not about taking orders; it’s about solving problems. And when a problem does come up, the quicker you can respond and deal with it, the better.
Lessons learned over the years about how to train, deploy, and develop a functioning crew, regardless of their experience.
It seems that the vast majority of the problems encountered with audio in church can be boiled down into just a few categories…
“We exist to empower and heal roadies and their families by providing resources and services tailored to the struggles of the touring lifestyle.”
What if we think about providing customer service to anyone who’s involved with the services we provide? A deeper dive into the idea of “internal customers.”
A fledgling sound person’s experiences in the wild, unpredictable and sometimes surreal world of “Driver Guy.”
In the real world, waves – much like careers – will inevitably encounter boundaries, be they walls, floors, ceilings or pandemics.
It’s a matter than can be a lot more complicated than price alone.
A methodical approach to keep in mind whether you’re an audio engineering student or a veteran engineer looking to sharpen your skills.
Providing sound for more than 300 events, most of them inside prison walls…
“I just started learning how to run sound from a tech I originally met through a local band called Sweaty Bob…”
A proposal is often just a starting point – key aspects to keep in mind when seeking proposals for new systems and gear.