Atlas Sound announced a new customer support website designed to provide customers with an improved support experience.
This new support page enables customers to create tickets online 24/7 and provides a searchable knowledge base and community support forum for additional assistance and learning opportunities.
This new support site allows dealers and integrators to:
Create and track support tickets online
Submit design assistance requests
Receive email notifications regarding ticket status
Search knowledge base and community forum
Download product information including software, data sheets, installation sheets, and application guides
Subscribe to and receive email notifications when new information is posted
“Our new support page provides our dealers and integrators a library of resources and a community of help while still giving them access to all of our technical documents”, said Senior Vice President of Digital Systems Dan Murphy. “Customers can now search our database or submit a support ticket when it is convenient for them, even during off hours.
“The community feature is one of my favorite parts of this new system as it allows us to communicate directly with our integrators in an informal way that is also searchable by other integrators.”
Visit Atlas Sound’s new support page to see all of the new exciting features and information available to our integrators and dealers.