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Articles Tagged Customer Support

  • Tuesday, August 12, 2014
    riedel
    PSW Staff 08/12/14 10:33 AM,
    Erik Miehs has joined Riedel Communications as service engineer for Australia, where he will boost the company’s ability to support existing customers and equipment rentals while contributing to the continued overall growth in sales and rentals across the region. “As an end user in his previous position, Erik brings a wealth of operational Riedel knowledge to our team. With his appointment, we’ve instantly expanded our ability to deliver excellent service to our growing client base,” says Cameron O’Neill, general manager,… View this story
    Filed in: AVLive SoundNewsAVBusinessDigitalEngineerInterconnectManufacturerNetworkingProcessorSignal

  • Thursday, August 07, 2014
    focusrite
    PSW Staff 08/07/14 04:24 PM,
    Focusrite announces the appointment of industry veteran Kurt Howell to the position of RedNet eastern regional manager. In his new position, Howell, who is based in Nashville, is workuing closely with prospective RedNet customers in conjunction with product specialist Ted White to continue to drive sales with eastern U.S. dealers, contractors and reps. Howell’s involvement will help RedNet continue its ongoing penetration as a standard for networked audio for recording studios, higher education, television production, post-production, and live sound installations. … View this story
    Filed in: AVLive SoundChurch SoundNewsAVBusinessNetworkingProcessorSound ReinforcementStudio

  • Monday, July 28, 2014
    image
    PSW Staff 07/28/14 02:26 PM,
    Harman today announced that it is locating its Professional Audio Customer Support and Training Centre in Potters Bar, just outside London at the Soundcraft Studer facility and where its EMEA sales and support team is located. The new center will provide services for the company’s mixers, microphones and pro headphones brands. “Harman will have one of the largest pro audio support centers in Europe to offer customized service and unique training programmes for our global customers,” said Andy Trott, VP… View this story
    Filed in: Live SoundRecordingNewsConsolesDigitalEducationManufacturerMicrophoneMixerSound ReinforcementStudio

  • Tuesday, July 01, 2014
    image
    PSW Staff 07/01/14 02:48 PM,
    British manufacturer Audient invests in after-sales support with the appointment of new technical staff member Harry Lewis. Since his arrival at Audient, Lewis has worked to upgrade and simplify the online technical help desk, populating it with factsheets and answers to frequently asked questions. In addition, Audient has upgraded the online support page with an attractive new design which makes it easier to navigate to the subject in question. Navigation can be done by product or using a simple search… View this story
    Filed in: Live SoundRecordingNewsBusinessManufacturer

  • Monday, June 09, 2014
    martin audio
    PSW Staff 06/09/14 01:03 PM,
    Preparing for growth, Martin Audio has recently made two new strategic hires, with Bash Akhtar joining the company as operations director and David Morbey taking the role of product manager. Akhtar previously served as operations and manufacturing director of RLC Callender, Smiths Detection, and Harmonic. He has a fellowship in manufacturing management from Cranfield University and is a manufacturing systems engineer from the University of Hertfordshire.  Morbey, Martin Audio’s first dedicated product manager, previously served as global product marketing manager… View this story
    Filed in: AVLive SoundChurch SoundNewsAVBusinessLine ArrayLoudspeakerManufacturerSound Reinforcement

  • Friday, October 25, 2013
    image
    PSW Staff 10/25/13 05:07 AM,
    The MUSIC Group is pleased to announce the appointment of Nick Bellis to the position of Customer Support, MUSIC Group Professional Division, effective immediately. Bellis brings to the MUSIC Group a 25-year career as a respected FOH and monitor sound engineer and system tech with Liverpool-based pro audio rental company Adlib Audio, who specialize in concert touring, festivals, and corporate events as well as major sound and lighting installations. In this role he has worked all over the UK, Europe… View this story
    Filed in: Live SoundNewsBusinessInstallationSound Reinforcement

  • Friday, September 13, 2013
    image
    PSW Staff 09/13/13 01:57 PM,
    Avid today announced the creation of the Avid Customer Association, a comprehensive initiative designed to provide essential strategic leadership to the media industry, collaborate with key industry leaders and visionaries, and deepen relationships between the company and its customers. The multifaceted program will engage its network of broadcast, creative and media customers, and other industry leaders, in a highly collaborative process to provide both strategic leadership and cutting edge technology solutions to address the most important issues facing the media… View this story
    Filed in: Live SoundNewsBusinessConsolesEducationManufacturer

  • Friday, October 28, 2011
    electro-voice
    PSW Staff 10/28/11 09:44 AM, 3 Comments
    Bosch Security Systems, Communications Systems Division, recently assigned Nicolas Betancur as its new field sales engineer, Communications – South. Betancur, who has worked for Bosch since 2006, will be based in Houston, and his responsibilities will include system design and sales support for Bosch Public Address and Conferencing, Electro-Voice, and Telex Intercom and Radio Dispatch customers in the Houston, San Antonio, and the Southern Louisiana area. “My goal is to provide a more focused effort in applied sales in this… View this story
    Filed in: AVLive SoundChurch SoundNewsPollAVBusinessLoudspeakerManufacturer