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Articles Tagged Customer Support

  • Thursday, October 22, 2015
    PSW Staff 10/22/15 04:39 PM,
    Biamp Systems has expanded its customer support capabilities with Andrew Verburg and Matt Dichirico joining the company as technical support specialists. Both new members are based the company’s Beaverton, OR headquarters and report directly to Scott Wieser, applications engineering manager for North America at Biamp Systems.They will provide assistance with systems, software, and technical tools. “The adoption of AVB/TSN and the advancement of IoT, plus the demand for more mobile solutions, have provided Biamp with the opportunity to advance how… View this story
    Filed in: AVLive SoundChurch SoundNewsAVDigitalMicrophoneNetworkingProcessorSoftwareSound Reinforcement

  • Monday, March 09, 2015
    PSW Staff 03/09/15 09:20 AM,
    Renkus-Heinz has expanded its sales and marketing team with the appointment of Dan Hughley to the position of sales and marketing assistant. Hughley joins Renkus-Heinz after several successful years at Manley Labs, where he held a number of positions, including sales and marketing coordinator and sssistant to company president EveAnna Manley, as well as working within the company’s production and finance departments. Hughley has also provided his engineering and production skills at commercial and private recording studios, including Grandmaster Recorders,… View this story
    Filed in: AVLive SoundChurch SoundNewsAVBusinessLoudspeakerManufacturerSound ReinforcementSubwoofer

  • Monday, January 19, 2015
    PSW Staff 01/19/15 08:05 AM,
    Adamson Systems has expanded its support team with the addition of Jeremiah Karni as an applications engineer, where he is assisting customers with system design and providing product support and training. The announcement was made by James Oliver, director of marketing and sales. “We have experienced a tremendous amount of growth in the last year,” states James Oliver, director of marketing and sales for Adamson Systems. “With this expanding client base, it is essential that we maintain the high level… View this story
    Filed in: AVLive SoundChurch SoundNewsAVBusinessEducationEngineerLine ArrayLoudspeakerManufacturerSound Reinforcement

  • Monday, September 08, 2014
    PSW Staff 09/08/14 05:31 PM,
    PreSonus has announced that Tony Flammia has accepted the position of commercial channel manager. Flammia will work closely with PreSonus/WorxAudio Loudspeaker Division managing director Hugh Sarvis on new loudspeaker systems that integrate AVB (Audio Video Bridging) and Dante networking technologies. In addition, he will train systems integrators to install and use these systems. Flammia is well suited for his new responsibilities, having spent most of his career as a systems integrator, designing and installing AVL (audio, video, and lighting) systems… View this story
    Filed in: AVLive SoundChurch SoundNewsAVBusinessLine ArrayLoudspeakerMeasurementNetworkingProcessorSound Reinforcement

  • Tuesday, August 12, 2014
    PSW Staff 08/12/14 10:33 AM,
    Erik Miehs has joined Riedel Communications as service engineer for Australia, where he will boost the company’s ability to support existing customers and equipment rentals while contributing to the continued overall growth in sales and rentals across the region. “As an end user in his previous position, Erik brings a wealth of operational Riedel knowledge to our team. With his appointment, we’ve instantly expanded our ability to deliver excellent service to our growing client base,” says Cameron O’Neill, general manager,… View this story
    Filed in: AVLive SoundNewsAVBusinessDigitalEngineerInterconnectManufacturerNetworkingProcessorSignal

  • Thursday, August 07, 2014
    PSW Staff 08/07/14 04:24 PM,
    Focusrite announces the appointment of industry veteran Kurt Howell to the position of RedNet eastern regional manager. In his new position, Howell, who is based in Nashville, is workuing closely with prospective RedNet customers in conjunction with product specialist Ted White to continue to drive sales with eastern U.S. dealers, contractors and reps. Howell’s involvement will help RedNet continue its ongoing penetration as a standard for networked audio for recording studios, higher education, television production, post-production, and live sound installations. … View this story
    Filed in: AVLive SoundChurch SoundNewsAVBusinessNetworkingProcessorSound ReinforcementStudio

  • Monday, July 28, 2014
    PSW Staff 07/28/14 02:26 PM,
    Harman today announced that it is locating its Professional Audio Customer Support and Training Centre in Potters Bar, just outside London at the Soundcraft Studer facility and where its EMEA sales and support team is located. The new center will provide services for the company’s mixers, microphones and pro headphones brands. “Harman will have one of the largest pro audio support centers in Europe to offer customized service and unique training programmes for our global customers,” said Andy Trott, VP… View this story
    Filed in: Live SoundRecordingNewsConsolesDigitalEducationManufacturerMicrophoneMixerSound ReinforcementStudio

  • Tuesday, July 01, 2014
    PSW Staff 07/01/14 02:48 PM,
    British manufacturer Audient invests in after-sales support with the appointment of new technical staff member Harry Lewis. Since his arrival at Audient, Lewis has worked to upgrade and simplify the online technical help desk, populating it with factsheets and answers to frequently asked questions. In addition, Audient has upgraded the online support page with an attractive new design which makes it easier to navigate to the subject in question. Navigation can be done by product or using a simple search… View this story
    Filed in: Live SoundRecordingNewsBusinessManufacturer

  • Monday, June 09, 2014
    martin audio
    PSW Staff 06/09/14 01:03 PM,
    Preparing for growth, Martin Audio has recently made two new strategic hires, with Bash Akhtar joining the company as operations director and David Morbey taking the role of product manager. Akhtar previously served as operations and manufacturing director of RLC Callender, Smiths Detection, and Harmonic. He has a fellowship in manufacturing management from Cranfield University and is a manufacturing systems engineer from the University of Hertfordshire.  Morbey, Martin Audio’s first dedicated product manager, previously served as global product marketing manager… View this story
    Filed in: AVLive SoundChurch SoundNewsAVBusinessLine ArrayLoudspeakerManufacturerSound Reinforcement

  • Friday, October 25, 2013
    PSW Staff 10/25/13 05:07 AM,
    The MUSIC Group is pleased to announce the appointment of Nick Bellis to the position of Customer Support, MUSIC Group Professional Division, effective immediately. Bellis brings to the MUSIC Group a 25-year career as a respected FOH and monitor sound engineer and system tech with Liverpool-based pro audio rental company Adlib Audio, who specialize in concert touring, festivals, and corporate events as well as major sound and lighting installations. In this role he has worked all over the UK, Europe… View this story
    Filed in: Live SoundNewsBusinessInstallationSound Reinforcement