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EAW Bolsters Customer Support Infrastructure With Four New Staff Members

Gene Pellicano and Dave Salmon join the EAW Application Support Group; Peter Maguire named customers support manager and Jonas Domkus named field application engineer

By PSW Staff June 9, 2014

Left to right: Gino Pellicano, Peter Maguire and Dave Salmon; inset is Jonas Domkus.

Eastern Acoustic Works (EAW) has added Gino Pellicano, Dave Salmon, Peter Maguire, and Jonas Domkus to bolster the company’s customer support infrastructure. 

Pellicano and Salmon join the EAW Application Support Group (ASG) as application support specialist and application support coordinator, respectively, while Maguire has been named customer support manager and Domkus takes on the role of U.S. field application engineer.

“We are experiencing a constant demand for products and support,” states EAW vice president of sales Rusty Waite. “This expansion guarantees that our customers have the best possible experience with EAW products.”

Prior to joining EAW, Pellicano worked at SIA Acoustics, Technomedia Solutions and Acoustic Dimensions. He has provided acoustical and technical system design for a variety of projects including performing arts spaces, recording facilities, sports venues and houses of worship. His significant experience in consulting, engineering and project management makes him a valued addition to the ASG team. 

Experienced in both the manufacturing and consulting worlds, Salmon has been involved with the design of loudspeakers as well as systems for performance spaces, houses of worship, and higher education facilities. He has years of hands-on experience as a consultant for Convergent Technology Design Group and Harris Miller Miller & Hanson, and also as an acoustic engineering technician for Polk Audio.

“We are thrilled to welcome Gino and Dave to the team,” adds Adam Shulman, EAW ASG manager. “With their significant combined experience in not only consulting and design but also manufacturing and system integration, we are able to further enhance our international Application Support team and accommodate the increased demand we’re seeing. This is a very exciting time for ASG and EAW in general.”

Before joining EAW as customer support manager, Maguire worked at Bose where he held a number of positions, including service technical advisor, technical services manager and service operations manager. In his new role at EAW he will focus on enhancing the department’s processes and improving EAW’s customer support experience.

As field application engineer, Domkus is tasked with being the primary technical point of contact between the company, its customers, sales and engineering. His 20 years of work in supporting consultants and dealers with system commissioning, designs, and troubleshooting has provided him with the expertise necessary to enhance the EAW customer experience. 

EAW

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