Rational Acoustics has announced the addition of John Aldrich in the role of technical support specialist, where he will provide daily customer support and technical issue resolution for Smaart software and peripheral hardware products via phone, e-mail and other electronic mediums.

Aldrich will manage the overall Smaart knowledge base and review, create and refine the company’s technical support offerings as needed. Additionally, he will assist the development team with bug reporting and new release/new product testing and documentation.

Prior to joining Rational Acoustics, Aldrich was a computer IT specialist at Inet in New London, CT where he installed and maintained network systems for a variety of businesses and supported clients in their operation.

“We are psyched to have John join the Rational Acoustics team.” says Karen Anderson, Rational Acoustics COO.  “From day one, Rational has been committed to excellent customer support and personal interaction with our users.  John’s passion for technology of all kinds and his enthusiasm in pursuit of helping people fits perfectly with our vision of what great tech support should be.  ” 

Aldrich is based at Rational Acoustics’ Putnam headquarters and can be reached at .(JavaScript must be enabled to view this email address)

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