British manufacturer Audient invests in after-sales support with the appointment of new technical staff member Harry Lewis.
Since his arrival at Audient, Lewis has worked to upgrade and simplify the online technical help desk, populating it with factsheets and answers to frequently asked questions.
In addition, Audient has upgraded the online support page with an attractive new design which makes it easier to navigate to the subject in question. Navigation can be done by product or using a simple search function. In an effort to provide the best customer experience possible, the online support page continues to grow with ongoing updates to a knowledge base full of useful hints, trouble-shooting guides and FAQs.
Many of the factsheets are illustrated by handwritten notes and easy-to-understand drawings, to help decipher some of the more complicated audio explanations such as clocking and harmonic distortion.
If you have a question that you can’t find the answer to, you can submit a request on the tech page, email directly or call Audient during office hours.